Privacy Policy

Privacy Policy

Last updated: 04/05/2026

Aims Global Ltd, which operates www.hivispro.co.uk and its owner/s respect the privacy of anyone who uses the website. This Privacy Policy was created to demonstrate commitment to privacy.

This website – www.hivispro.co.uk (“the website”) gathers important information from its visitors and customers. This Privacy Policy is published to communicate how the information about the website users is gathered, used and protected. Any services provided to you by the website are subject to this Privacy Policy. References in the Privacy Policy to www.hivispro.co.uk, “we”, “us”, “our”, “site”, “website” or similar refer to the website www.hivispro.co.uk and its affiliates.

Any client or visitor, by using this site and using our services agrees to this Privacy Policy. If you do not agree to this Privacy Policy, you must stop using www.hivispro.co.uk.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.hivispro.co.uk

Please contact us for further inquiries: info@hivispro.co.uk

Information Collected

  1. The website collects your information when you choose to “Register” on our website, have a chat with one of our advisors online or “Contact Us” via using the relevant features of our website and when you visit the site’s pages.
  2. We may ask and collect the following types of information in order to provide you with the use of our website. This includes Usage Data, which may include information such as your IP address, browser type, browser version, time of your visit, etc. (PLEASE SEE OUR COOKIES POLICY FOR MORE INFORMATION) and Personal Data, referred to in this policy. The personal data will include the information, which we will use to identify you, such as:
    • Full name
    • Email address
    • Contact number
    • Home address
    • Billing and delivery addresses
  3. We do not distribute or share customer’s data, unless we need so for the purposes of fulfilling the order. If we do need share some or all information provided by the customer with anyone outside our company, including, but not limited to, our partner/s- we will notify the customer immediately and request consent.
  4. We may collect your non-personal information from cookies, server logs and similar technology from your browser or mobile device, including your IP address (PLEASE SEE OUR COOKIES POLICY FOR MORE INFORMATION).
  5. Some of the non-personal information can be combined with the personal information that is collected. When this is done, your non-personal information will be treated as personal information if the information may be used to identify or locate our customers in the same way as the personal information.
  6. We collect personal information only when you specifically and knowingly give it to us, for example by filling out an online form, giving our representatives your business card, connecting to us through a company account on social media or by sending us an email. We record the date and time when you give us this information and keep track of where we send it.
  7. We will use the personal information you give us for the reasons stated when you provided it. We will only use it for other reasons where legally we must or where this is allowed by law.

The GDPR and Data (Use and Access) Act 2025

The General Data Protection Regulation (GDPR) is a UK privacy law that regulates how we will store, process and use the personal information of people located in the UK. Personal data is defined as any piece of data that, used alone or with other data, could identify a person.

The Data (Use and Access) Act 2025 (DUAA) came into force on 5 February 2026 and amends the UK GDPR and Data Protection Act 2018. Key changes include:

  • Recognised Legitimate Interests: A new lawful basis for processing necessary for crime prevention, safeguarding vulnerable individuals, responding to emergencies, and other specified public interest purposes without requiring a balancing test.
  • Subject Access Requests: We may now request clarification where reasonably required to identify relevant personal data, pausing the response timeframe until received. We undertake only “reasonable and proportionate” searches.
  • Automated Decision-Making: We may make solely automated decisions that have legal or similarly significant effects on individuals, provided appropriate safeguards are in place, including transparency, the right to contest decisions, and the right to obtain human intervention.
  • Data Protection Complaints: From 19 June 2026, you have a statutory right to complain directly to us about our handling of your personal data. We must acknowledge complaints within 30 days and respond without undue delay.

If you are a UK citizen, under the UK GDPR, you have the right to ask us for details about the way we use your personal data and you can ask us to do certain things with that data. These include:

  • to correct your personal data;
  • to prohibit the use of your personal data for certain tasks;
  • to remove your personal data from our records completely; or
  • to ask how your personal data is being used.

How we get the personal information and why we have it

The provision of all the information is obtained from you and is necessary in order for us to provide you with our services.

hivispro.co.uk uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To prevent, detect or investigate crime (where necessary and lawful)
  • To safeguard vulnerable individuals (where necessary and lawful)

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Under the General Data Protection Regulation (GDPR) and the Data (Use and Access) Act 2025, the lawful bases we rely on for processing this information are:

  1. Consent – By accepting this Privacy Policy and by granting your express consent, you accept the processing of your personal information, as set forth and for the purposes described in this Privacy Policy. We also rely on consent to send email and SMS marketing communications. You have the right to withdraw your consent at any time by contacting: info@hivispro.co.uk
  2. Performance of Contract – to perform the contract, we are to enter into or have entered into with you.
  3. Legitimate Interest – we make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interest. This means we process your data in the interest of our business and conducting and managing our business and to enable us to give you the best service and most secure experience.
  4. Recognised Legitimate Interest – where processing is necessary for specific public interest purposes including detecting, investigating or preventing crime, safeguarding children or vulnerable adults from harm, responding to emergencies, or disclosures requested by bodies performing public functions.
  5. Legal Basis – To protect our business operations and comply with UK Laws, we reserve the right to supply Government Agencies with relevant information on request. This includes but is not limited to: Police, HMRC, Trading Standards, etc.

Information we do not collect

We do not collect any Sensitive Data about you. For example, details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We do not collect any data from Minors under the age of 18. No one under the legal age requirement may provide any personal information to or through our website while using the Services. We do not knowingly collect personal information from minors. In the event that we find out that we have collected personal information from a minor without verification of parental consent, this information will be deleted. If you believe that we might have any information from or about a minor, please contact us at: info@hivispro.co.uk.

Children’s Data Protection

In accordance with the Data (Use and Access) Act 2025, we consider how to protect and support children when designing our online services that are likely to be accessed by children. We do not knowingly collect personal data from children under 18 and take additional safeguards where children’s data may be involved.

Storing and using personal information

  1. co.uk and its owner/s maintain control of any personal information of its customers and visitors. We protect your information and do not disclose it to any third parties, unless we have a separate agreement with you that allows us to do so and we have acquired your consent to do so.
  2. We may send you a welcome email/text or otherwise contact you to verify your account and other transactional emails for operational purposes. Those communications can be stopped by terminating your account with us and by emailing info@hivispro.co.uk.
  3. We may also use the information to contact customers and prospects to further discuss their interest in our company, the Services we provide and ways we can improve them. We may also Email a customer newsletter and updates about the Services or the business. You can opt out of receiving these communications by emailing us as per our opt-out policy (below).
  4. You agree that we may use your personal information in relation to our services and tools, deliver targeted marketing and promotional offers.
  5. Your information is securely stored via encrypted servers and regularly backed up.
  6. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Transfer of Data

  1. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
  2. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
  3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
  4. co.uk will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Where we transfer data internationally, we apply the “not materially lower” data protection test as required by the Data (Use and Access) Act 2025.

Third party sites

This website may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. Customers and visitors must check the policy statement of these other websites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is your responsibility to keep such information private and confidential.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Automated Decision-Making

Where we use automated decision-making (including profiling) that produces legal effects or similarly significant effects concerning you, we will:

  • Provide meaningful information about the logic involved
  • Inform you that such processing is taking place
  • Enable you to obtain human intervention
  • Enable you to express your point of view and contest the decision

This does not apply where the decision is necessary for entering into or performing a contract, or is authorised by law.

Your data protection rights and Opt-out Policy

If, at any time after registering for information or ordering the Services, you change your mind about receiving information from us or about sharing information with third parties, send us a request specifying your new choice at info@hivispro.co.uk.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. We undertake only “reasonable and proportionate” searches in response to your request and may request clarification where reasonably required to identify the relevant data.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

Your right to object to processing – You have the right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests, direct marketing and processing for the purposes of scientific/historical research and statistics). You also have the right to object where we process your data based on recognised legitimate interests.

Your right to data portability – You have the right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means).

Your right to object to automated decision-making – You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, subject to certain exceptions.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@hivispro.co.uk.

Please contact via email in first instance.

Data Protection Complaints Procedure

In accordance with the Data (Use and Access) Act 2025, if you believe that our processing of your personal data infringes data protection legislation, you have the right to make a complaint directly to us.

How to make a complaint:

  • Email: info@hivispro.co.uk
  • Write to: Aims Global Ltd, 362 Derby St, Bolton, BL2 1BY, United Kingdom

Our complaints process:

  1. We will acknowledge your complaint within 30 days of receipt.
  2. We will investigate your complaint and take appropriate steps to resolve it without undue delay.
  3. We will inform you of the progress and outcome of your complaint.
  4. If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO).

This does not affect your right to complain directly to the ICO at any time.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@hivispro.co.uk.

You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Cookies and Similar Technologies

Under the Data (Use and Access) Act 2025, we may use certain storage and access technologies (such as cookies) without explicit consent in specific low-risk situations, including where the sole purpose is to collect statistical information to improve our service, adapt website functionality to user preferences, or where strictly necessary for security or fraud prevention.

For all other cookies and tracking technologies, we require your consent. Please see our Cookies Policy for full details.

PECR Compliance: Please note that fines for breaches of Privacy and Electronic Communications Regulations (PECR) have increased to a maximum of £17.5 million or 4% of global annual turnover.

Changes

This Policy is effective from 04/05/2026. The website reserves the right to change this Privacy Policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancement.

Any changes will be immediately posted on our home page and we will contact you directly in this event to notify you we have updated our Privacy Policy. You are deemed to have accepted the terms of the Policy on your first use of this Website following the alterations.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.