We want you to be fully satisfied with your purchase from HivisPro.co.uk. If you are not completely satisfied, most items may be returned within 14 days of receipt for a refund or exchange, subject to the conditions below.
Returns Process
Customers are responsible for arranging and covering the cost of returns unless the item supplied is faulty, damaged, or incorrect.
If you receive an incorrect or faulty item, HivisPro will arrange collection or reimburse reasonable return postage costs once the issue has been confirmed.
Returned items must be:
- Unworn and unused
- In original packaging
- With all tags attached
- In resalable condition
Customised & Branded Products
Items that have been embroidered, printed, personalised, specially ordered, or customised cannot be returned or exchanged unless faulty or supplied incorrectly.
We strongly recommend ordering samples or checking sizing carefully before placing customised orders.
Sizing & Garment Care
Garments cannot be returned due to incorrect sizing once customised.
Items will not be considered faulty for shrinkage, fading, or damage caused after washing, drying, or general wear and tear. Please follow all garment care instructions provided.
Clearance & Special Order Items
Clearance, end-of-line, and specially ordered items are non-returnable unless faulty or incorrectly supplied.
Refunds
Approved refunds will be issued to the original payment method. Original delivery charges are non-refundable unless the return is due to our error.
Please allow up to 7 working days after receipt of returned goods for refunds to be processed.
Non-Returnable Items
For hygiene reasons, underwear, hosiery, swimwear, and similar items cannot be returned once opened unless faulty.
Statutory Rights
This policy does not affect your statutory rights under UK consumer law.